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Shipping

When will ship?

All our fruit products are freshly made with no artificial preservative added, thus we do not stock much to ensure the freshness of our fruits. Your patiently waiting will encourage us to persist our product quality. We will process and ship every order within 5 days after order confirmed.

Where can we deliver?

We are sending to whole Malaysia as long our courier partner available to. Shipping to Singapore can be arranged upon special request.

Do we deliver to Singapore?

We are shipping to Singapore only upon special request at the moment. Contact us at fruitfirst.official@gmail.com if you have any enquiry in Singapore. 

Which Courier Company are we working with?

We are currently working with Ninja Van.

Where can I track my shipping status?

We will send you the tracking number once shipped. You may track via Tracking.my.

Missing Parcel?

If you suspect you have issue on receiving the parcel, please let us know. Send us your booking and delivery details to fruitfirst.official@gmail.com for our further investigation. Refund detail please read our Refund Policy.

Product Damage when received?

Our packing method are tested to be fully protect the product. If you have received our products in damaged condition, please let us know. Send us your booking and shipping detail, together with photo and videos of the products for our further investigation. For more detail please read our Refund Policy.


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