Delivery Policy
When will ship?
All our fruit products are freshly made with no artificial preservative added, we will ship out the parcel within 3 days once receive order.
- For Customers in West Malaysia: 2 - 5 days
- East Malaysia: Estimated duration to receive parcel: 5 - 10 days
- Singapore: Estimated duration to receive parcel: 5 - 10 days
Where can we deliver?
We are sending to whole Malaysia (both West & East Malaysia) & Singapore.
Which Courier Company are we working with?
We are currently working with J&T.
Where can I track my shipping status?
We will send you the tracking number once shipped. You may track via Tracking.my.
Missing Parcel?
If you suspect you have issue on receiving the parcel, please let us know. Send us your booking and delivery details to fruitfirst.official@gmail.com for our further investigation. Refund detail please read our Refund Policy.
Product Damage when received?
Our packing method are tested to be fully protect the product. If you have received our products in damaged condition, please let us know. Send us your booking and shipping detail, together with photo and videos of the products for our further investigation. For more detail please read our Refund Policy.
Looking for good fruit snacks?
Tag us at @fruitfirst.official to tell us your feedbacks.
